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Privacy Policy

Our credit union is committed to making available financial products and services that will enable you to meet your financial needs and reach your financial goals. Protecting personal information and using it in a manner consistent with your expectations is a high priority for everyone associated with our credit union.

As a member of our credit union, you also have a responsibility to safeguard your financial information.

To ensure that you can rely upon the quality of products and services we make available, our credit union stands behind the following privacy policy:

  • Our credit union will collect only the personal information that is necessary to conduct our business. That means just what is necessary to provide competitive financial products and services - no more.
  • Our credit union will protect your personal information. Our credit union will maintain strong security controls to ensure that member information in our files and computers is protected. Where appropriate, we will use security coding techniques to protect against unauthorized access to personal records, ensure accuracy and integrity of communications and transactions, and protect member confidentiality.
  • You will always have access to your information. As a member of our credit union, you will always have the opportunity to review your information and make necessary changes to ensure that our records are complete and accurate.
  • Our credit union will only share information when absolutely necessary. We will only share information to administer the products and services we provide, when required to do so by the government, or when we partner with other businesses to offer a broader array of products and services.
  • Our credit union will partner only with businesses that follow strict confidentiality requirements. The businesses we select will offer products designed to enhance our members' economic well-being. Under no circumstances will we authorize these firms to charge your account without your express consent, and we will not sell member information to telemarketing firms.
  • Our credit union will offer you a choice in how your information is used. Any member of our credit union may elect to keep their information from being shared with our business partners. We will inform you on how to exercise your choice, and we will take all reasonable steps to make sure your requests are followed. At least once a year, we will remind all members of your right to choose.
  • SMS Terms & Conditions:
    • By subscribing to AlaTrust Credit Union SMS services, you agree to receive text messages from us. AlaTrust Credit Union will send SMS messages to update customers on project statuses and enhance the overall customer experience. For assistance, please contact us at 1 (800) 264-8031. To opt out, reply "STOP" at any time. Message frequency may vary, and standard message and data rates may apply.
    • Text/SMS Marketing: If you opt into SMS communications from AlaTrust Credit Union, you will receive text messages at the number provided. These may include promotional offers, coupons, and updates related to AlaTrust Credit Union or our affiliated businesses, along with order and account information.
    • Consent to Receive Automated Messages: Your consent to receive automated messages is not a condition for purchasing or using AlaTrust Credit Union services. Messages may include order confirmations, updates, and special offers.
    • Frequency of Messages: Message frequency may vary based on orders, account activity, and promotions. Messages will include transactional updates and occasional promotional content.
    • Opt-Out and Support Options: To stop receiving text messages, text "STOP" at any time. Once your opt-out request is processed, you will no longer receive messages from us. A confirmation message will be sent upon unsubscribing. To re-subscribe, text "START." For assistance, text "HELP" or contact us at 1 (800) 264-8031
    • Wireless Carrier Rates and Services: Standard message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages
    • Confidentiality: We will keep your mobile number confidential and will not share it with third parties for marketing purposes. However, for operational purposes, your name and number may be shared with service providers who facilitate SMS communications. These providers will use your information solely for delivering these services. No mobile information will be shared with third parties for marketing/promotional purposes. The privacy policy excludes text messaging originator opt-in data and consent, which will not be shared with third parties. Users can opt out by replying "STOP" or request more information by replying "HELP." Message frequency may vary, and standard rates may apply.